OUR WAY OF WORKING

Being a smaller firm has its advantages. We are a flat organization with short lines of communication and ability to handle swiftly. What further sets us apart from the larger service providers is:

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    Our personal approach
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    The flexibility in our way of working
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    Our fee arrangements
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    We can choose our own partners
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At Hillbrook, we always aim to establish a very close working relationship with our clients. This approach is how we achieve a high level of client satisfaction. For us, personal contact is a key foundation of the working relationship. We therefore invest time into building and maintaining good relationships, meaning that we often meet our clients face-to-face, rather than doing everything via e-mail or telephone.

Our clients frequently tell us what they think of the way we work and how different we are from other service providers. Here are some examples of their feedback:

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    Since working with Hillbrook, for the first time, we've had the feeling that we have a partner, not just a vendor
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    Hillbrook is pro-active
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    Hillbrook delivers high quality service
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    Hillbrook is very quick
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    Hillbrook listens
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We will invest time into establishing and maintaining a close working relationship in order to work with you as a partner rather than a third-party service provider, understand your business challenges and learn how we can best support you.


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